Nowadays, marketing has been changed. Earlier, word of mouth
marketing literally means, people intimating each other about a good product
whenever the occasion demands it. But, now, life has changed and people connect
each other through Twitter, Facebook, etc, social networking sites;
irrespective wherever they stay on this planet. To cater to the needs of the
people in this changed scenario, the way companies do marketing also changed.
Now, they started promoting and building brands around their products using ‘Osmosis
Marketing’ concept; means they are using blogs, tweets, etc, instead of traditional
marketing stuff.
SO, what are the take-aways here? The combine effect of cost-effective
strategies with ‘word of mouth’ channels! BY creating, enabling, and providing channels
like blogs, tweets, etc, companies are encouraging people to talk to each
other. The low-hanging fruits for the people in this concept is that they are
getting some face time to talk to their friends and relatives using these
channels. At the same time, when companies display their products through
banner and pop-up advertisements, automatically, people mention about them also
in their conversations resulting in more sales. Sometimes, there is a chance
that the discussions go at a granular level and companies may get a few
innovative actionable points from these discussions.
This ‘peel the onion’ strategy has more advantages than the
earlier ‘boil the ocean’ strategy that the marketers used to follow to sell
their products. The former provides lot of value-addition than the latter. If
there are any pain points regarding the product, this kind of marketing allows
the company to deal with the customer directly offline and fix it on the spot.
In summary, happy customers provide more
business.
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