Measuring Performance

Calibrating expectations or creating benchmarks for any task is a critical job for senior management in any company. Employees perform a single task in different ways which in turn gives different outputs. To standardize the output, management wants to benchmark the job. Every employee brings to the table some sort of skill set. However, it is the job of the management to check and verify how much bandwidth does an employee has and what sort of measures to be taken in order to get expected output from all employees of the same level. By setting expectations and publishing them using strategic communication methods, management can show employees that it is following transparency at all levels in all cases.

Transparency creates trust between the employees and management. Added to this, if management provides some face time to discuss and know the employee issues, every now and then, a strong bond would be created. Moving forward, whenever management needs more efforts from employees, simply it can push the envelope and employees also accept that because they know the reasons why management has taken such kind of decision.

Nowadays, where disruptive innovations are hitting the market like tornadoes, management and employees should make sure that they both are on the same page and understand each other’s stand when it comes to pursuing agreed benchmarks. This syncing with each other enforces sustainability of the spirit of the company and maintains its productivity during down times.